Doheny Village Hand Car Wash in Dana Point, CA Closed now

Reviews about Doheny Village Hand Car Wash

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  December 21, 2019, by James shoffeitt
  Worst experience ever. I wish I could give this place a -5 stars. If you want to pay 27.50 to have your truck rear ended by the employees with another customers truck then go here. This car wash did over $5000 in damage to my vehicle Plus an $800 rental car fee I had to pay out-of-pocket ; not to mention all my personal time I had to waste going to a collision place, dealing with insurance companies, and trying to communicate with the owner of this place. He says he cares about his customers but he really doesn't. he never once bothered calling me after the accident happened. I had to go chase him down at the office... after the accident he had his employees keep giving me the runaround ( he specifically told them to not give out his phone number and would not get on the phone. Nobody at the car wash should give me the companies liability insurance information.) causing me to have to go down there several times and waste my time trying to handle this. He claims "oh I would've paid for this out-of-pocket but now it's too late you got your insurance company involved " yet never bothered even speaking to me when I asked him to call me several times. So after my bumper, tailgate, and shell of my truck were smashed I wasn't even offered a refund. So long story short I paid 27.50 to have my car rear ended by his employees and I was left to deal with the mess myself which caused hours of my time just to get my truck back into decent condition. His insurance company still has NOT reimbursed to me. If this doesn't get squared up with financially he will be seeing me in small claims court.
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  March 08, 2019, by Chuck Morrow
  ABSOLUTELY TERRIBLE!! A waste of time and money!!!! I just paid $40 for a special package after waiting for roughly 30 mins and 2 guys "working" on it. The car STILL has dirt and debris inside on the door frames and carpet untouched. I was able see finger prints still on the back window. It was not vacuumed. Ask for a supervisor or a manager. It was vacuumed and that was All!!! In total the job done was the same a $8 machine, short of wiping it down myself and the vacuum. Don't know if it's total incompetence or a Total rip-off!